Stefanie S.
Great job. The only thing I would say which would have made it perfect was a mask discussion. Masks should be required to enter people’s home unless the person is openly comfortable with letting the visiting technician remove it. This in my mind is a company issue not the technician. Shadow of your leaders is important. Our guy was amazing though and went as far as explaining the life cycle of a drain pump. Saved us at least 1k in buying a new washing machine. He was great!!!!!